What Makes a Difference in Retail Banking?
Essential Building Blocks of Best in Class Retail Banks / Service Providers
Distribution Strategies
Brick & Mortar branch transformation, Contact Centers, Agent Networks, CRM strategies, Customer experience, Customer journeys, Sales Force Effectiveness improvement (SFE), Network Optimization
Product Design
Product pricing, behavioural design, consumer loans, mortgages, credit cards, account packages & bundles, SME unsecured and investment financing.
SME Banking
Segmentation strategies, sales force optimization, advisory, lending, day-to-day banking offers, pricing and collections.
Premium & Private Banking
Segmentation, value proposition, Asset management, bancassurance, advisory, sales force optimization, customer experience, MIFID
Processes & Technology
Core servicing process performance / efficiency improvement, process management, centralisation, retail operations "factory", LEAN processes and organisations, retail IT architecture enhancement.
